VIVA AQUA SERVICE SPAIN, S.A. is especially concerned about the protection of personal data of the Users of the services of our web site. Therefore, by means of the present Data Protection Policy, VIVA AQUA SERVICE SPAIN, S.A. informs the USERS of the web site, and of the pages hosted in it(www.aquaservice.com), about the uses to which the personal data collected are submitted in order to allow them to decide, freely and voluntarily, if they wish to provide the requested information.
VIVA AQUA SERVICE SPAIN, S.A. reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector or interests of the entity. Any modification in the same shall be announced with due notice, so that the user is fully aware of its contents.

  1. Data Controller

The person responsible for the processing of personal data is:

VIVA AQUA SERVICE SPAIN, S.A. with registered office, for these purposes, at Polígono Industrial El Molí, Carrer del Testar 8, 46980 Paterna, Valencia Telephone: (+34) 961415500 and e-mail: [email protected].

  1. Use and purpose of the data obtained

The data we request in the different forms on our website are adequate, relevant and strictly necessary for the purpose of responding to your request for information about our services and to manage the hiring of the same and, in any case, the user is obliged to provide them.
The mandatory data are specified in the form itself and your refusal to provide them will mean that we will not be able to process your request. You also assure us that all data provided are true, truthful and relevant to the purpose for which we request them and that you are not registered in any Robinson file or any other similar list of exclusion of advertising mailings.

  1. Conservation period

The personal data provided will be kept for the corresponding period of time to comply with legal obligations, as long as you do not object to the processing or revoke your consent.

  1. Legitimation

VIVA AQUA SERVICE SPAIN, S.A. is entitled to the processing of personal data, based on the consent given by the interested party through the acceptance of the box on the form, where he/she consents to the sending of information about our services that may be of interest to him/her; as stated in article 6.1. a) of the General Regulation on the Protection of Personal Data.

  1. Data accuracy

It is important, so that personal data can be kept up to date, that the USER informs Aquaservice whenever there is a change in them, as well as to inform us if, after the collection of your data, you decide to register in a Robinson file or similar list of exclusion of advertising mailings. Otherwise, we will not be responsible for the veracity of such data or for the sending of commercial information. The company will consider that if you do not expressly cancel your personal data from our files, you are still interested in continuing to be included in them until the Responsible considers it appropriate and as long as it is appropriate for the purpose for which they were obtained.

  1. Addressees

Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfillment of the purpose/s expressed, in the cases provided by law.

  1. Rights of interested parties

The data subject of the personal data may always exercise the rights to which he/she is entitled, in accordance with the General Data Protection Regulation, which are:
Right to request access to personal data relating to the data subject.
Right to request rectification or deletion
Right to request the restriction of its processing
Right to object to processing
Right to data portability
The interested party may exercise such rights by means of a request accompanied by a photocopy of his/her National Identity Card, and in which he/she shall specify which of these he/she is requesting to be satisfied, sent to the following address: VIVA AQUA SERVICE SPAIN, S.A, registered office for these purposes at Polígono Industrial El Molí Carrer del Testar 8, 46980 Paterna, Valencia, Spain or at the following email address: [email protected]
In case you consider that your right to the protection of personal data has been violated, you may file a claim before the Spanish Data Protection Agency (www.aepd.es).

  1. Safety measures

Finally, it is hereby informed that VIVA AQUA SERVICE SPAIN, S.A , shall adopt in its information system the appropriate technical and organizational measures, complying with the principle of proactive responsibility in order to guarantee the security and confidentiality of the stored data; thus avoiding their alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment; as well as risks of variable probability and severity associated with each one of them.
If you have any questions about this Privacy Policy, please contact us by email at [email protected]


VIVA AQUA SERVICE SPAIN, S.A , 2024 ©All rights reserved.

Aquaservice Privacy Policy

Aquaservice Privacy Policy

VIVA AQUA SERVICE SPAIN, S.A. (Aquaservice) is particularly sensitive to the protection of personal data for the processing of which it is responsible. Therefore, we have updated our Privacy Policy in order to adjust it to Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
1. Who is responsible for the processing of your personal data?
VIVA AQUA SERVICE SPAIN, S.A. with CIF A – 41810920 registered office, for these purposes, at Polígono Industrial El Molí, Carrer del Testar 8, 46980 Paterna, Valencia Phone: (+34) 961415500 and e-mail: [email protected]
2. Use and purpose of the data obtained
The personal data that Aquaservice collects by different means (website, email, web forms, paper documentation, etc.) within its activity are processed for the following purposes:
  • Maintenance of the commercial and contractual relationship.
  • To send you the requested information, with similar characteristics to those of your request.
  • Selection of candidates for a job.
  • Statistical purpose: your data will be processed in an anonymized and aggregated form for extraction and marketing studies, as well as to improve our products and services, as well as web usability.
  • Use of the information provided by you during navigation: adapting our offers to your particular profile and preferences or needs, based on the personal and commercial information contained in our file as a result of your access to the Web Site, as well as to allow personalized navigation.
  • Commercial purposes: if you expressly authorize us, your data will be processed in order to send you information and advertising, by sms and / or email, about offers, products, recommendations, services, promotions, gifts and loyalty campaigns, about products and services Aquaservice and participated companies.
  • Manage the Whistleblower Channel as Aquaservice’s internal reporting system in accordance with Law 2/2023 of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.
3. Conservation period
The personal data provided will be kept for the corresponding period of time to comply with legal obligations, as long as you do not object to the processing or revoke your consent. Specifically: In the case of suppliers, customers, collaborators and staff, we keep their data for the duration of the contractual relationship with us and, thereafter, for the period established in the applicable legislation in force. Personal data provided during the business relationship will be retained for two years from the date on which we last obtained your authorization, as long as it is maintained, as long as you do not object to the processing or do not request its deletion. The personal data provided during the contractual relationship, will be kept for the following ten years, in order to be able to respond to possible queries or subsequent claims, within the time limits established by binding legislation such as in terms of guarantees and taxes, for as long as the same is maintained, as long as you do not oppose the processing or do not request its deletion. In relation to personnel selection processes, the data will be kept for the duration of the process and, in the event that the CV is of interest, it will be kept for a period not exceeding one year, after which time it will be deleted or destroyed. In relation to actions aimed at commercial prospecting, the data will be kept until the data subject shows his opposition to the processing or withdraws his consent. In relation to the management of the internal information system, the data will be kept for a maximum period of ten years.
4. Why do we use your personal data?
Your personal data are processed by Aquaservice on the following legal bases:
  • Your consent or have been provided voluntarily by you by any means (paper forms, web forms, e-mail).
  • The maintenance, development and execution of a contractual relationship that we maintain with you, in the case of:
    • (i) provision of services;
    • (ii) labor, commercial, administrative, among others.
  • Compliance with legal obligations.
5. Accuracy of data
It is important, so that personal data can be kept up to date, that the USER informs Aquaservice whenever there is a change in them, as well as to inform us if, after the collection of your data, you decide to register in a Robinson file or similar list of exclusion of advertising mailings. Otherwise, we will not be responsible for the veracity of such data or for the sending of commercial information. The company will consider that if you do not expressly cancel your personal data from our files, you are still interested in continuing to be included in them until the Responsible considers it appropriate and as long as it is appropriate for the purpose for which they were obtained.
6. What channels do we use to obtain personal data?
Aquaservice obtains personal data of a personal nature through the following channels:
  • E-mail address
  • Forms/questionnaires on web page, paper forms, electronic forms.
  • Exchange of business cards.
  • Through telephone contact
  • Service contracts
  • Marketing campaigns
  • Participation in events, presentation of services.
  • Complaints channel
7. What categories of data do we process?
We process the following categories of data, depending on the circumstances of your relationship with us:
  • Identification data
  • Employment data
  • Academic and professional data
  • E-mail addresses
  • Commercial information
  • Economic and financial data
  • No specially protected data are processed
8. Addressees
Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfillment of the purpose/s expressed, in the cases provided by law.
9. Rights of the interested parties
The data subject of the personal data may always exercise the rights to which he/she is entitled, in accordance with the General Data Protection Regulation, which are:
  • Right to request access to personal data relating to the data subject.
  • Right to request rectification or deletion
  • Right to request the restriction of its processing
  • Right to object to processing
  • Right to data portability
The interested party may exercise such rights by means of a request accompanied by a photocopy of his/her National Identity Card, specifying which of these rights he/she requests to be satisfied, sent to the following address: VIVA AQUA SERVICE SPAIN, S.A, registered office for these purposes at Polígono Industrial El Molí Carrer del Testar 8, 46980 Paterna, Valencia, Spain or at the following e-mail address: [email protected] If you consider that your right to personal data protection has been violated, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es) What can you do if you do not want to receive commercial communications? In accordance with Law 34/2002 and Law 11/2022, you may unsubscribe from any of the subscription services, as well as express your opposition or revocation to receive advertising information by sending the word UNSUBSCRIBE to the following address [email protected].
10. Security measures
Finally, it is hereby informed that VIVA AQUA SERVICE SPAIN, S.A , shall adopt in its information system the appropriate technical and organizational measures, complying with the principle of proactive responsibility in order to guarantee the security and confidentiality of the stored data; thus avoiding their alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment; as well as risks of variable probability and severity associated with each one of them. If you have any questions about this Privacy Policy, please contact us by email at [email protected] VIVA AQUA SERVICE SPAIN, S.A , 2024 ©All rights reserved.