Legal Notice

Legal Notice

IDENTIFICATION DATA OF THE INFORMATION SOCIETY SERVICE PROVIDER.

In compliance with the duty of information provided in Law 34/2002 of Services of the Information Society and Electronic Commerce of July 11, 2002, the following general information about this website is provided below:

The ownership of this web site https://www.aquaservice.com/, (hereinafter, Web Site) is held by: VIVA AQUA SERVICE SPAIN, S.A., whose contact details are:

Tax address: Polígono Industrial El Molí – Carrer del Testar, 8, 46980 Paterna, Valencia.

NIF A – 41810920 / NIF (European VAT Number): ESA41810920

Registered in the Mercantile Registry of Valencia, Volume 11203, Book 8481, Folio 76 209, Page V-86346.

Tel: 96 141 55 00

E-mail: [email protected]

GENERAL TERMS AND CONDITIONS OF USE

1. Introduction

The purpose of these General Conditions of Use is to regulate the access and use of the Website: the external appearance of the screen interfaces, both statically and dynamically, i.e. the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents), and all those online services or resources that may be offered to Users (hereinafter, Services).

Access to the website is free of charge except for the cost of the connection through the telecommunications network provided by the access provider contracted by the users.

2. Acceptance

The use of the Web Site attributes the condition of User and implies the acceptance of all the conditions and terms of use included in this Legal Notice.

Users are recommended to carefully read this Legal Notice periodically, since the conditions of use of the same, contained in the aforementioned Notice, may undergo modifications.

VIVA AQUA SERVICE SPAIN, S.A. reserves the right to unilaterally modify the conditions and terms of use of this page. Any such changes will be published visibly on the web page, indicating the date of the last update at the top of the document. If you continue to make use of the services provided on the Website, once the terms and conditions of use of the same have been modified, it will be understood that you accept the modifications made to the same.

VIVA AQUA SERVICE SPAIN, S.A. reserves the right to remove all those comments and contributions that violate the law, the respect to the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, spamming, that attempt against youth or childhood, order or public safety or that, in its opinion, are not appropriate for publication.

In any case, VIVA AQUA SERVICE SPAIN, S.A. shall not be held responsible for the opinions expressed by the Users through comments or other participation tools that may exist.

The User declares to be of legal age and to have sufficient legal capacity to be bound by these Conditions. Therefore, this Web Site is not directed to minors, VIVA AQUA SERVICE SPAIN, S.A. declines any responsibility for the non-fulfillment of this requirement.

Navigation, access and security

Accessing and browsing the Web Site implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein. VIVA AQUA SERVICE SPAIN, S.A. makes every effort to ensure that browsing is carried out under the best conditions and to avoid damages of any kind which may be caused during the same.

The owner of the Web Site is not responsible for damages of any kind that may be caused to Users by the use of other browsers or different versions of the browsers for which the Web Site has been designed.

4. User Obligations

4.1 Obligation to make proper use of the website

The conditions of access and use of this web page are subject to current legislation and to the principles of good faith and lawful use by the User of the same, being prohibited, in general, any type of action to the detriment of VIVA AQUA SERVICE SPAIN, S.A. and contrary to this Legal Notice.

The User undertakes to use this service without incurring in activities that may be considered illicit or illegal, that infringe the rights of VIVA AQUA SERVICE SPAIN, S.A.U. or third parties; or that may damage, render useless, overload or deteriorate the Web Site or prevent the normal use of the same by other users.

4.2 Prohibitions

The use of the Web Site for illegal or unauthorized purposes is prohibited, in particular and without limitation:

  1. 1) Any form of violation of the rights of third parties (right to privacy, right to one’s own image, intellectual and industrial property rights, etc.).
  2. 2) Use the contents of this website to carry out any type of advertising, such as sending unsolicited e-mails (spam) or similar communication.
  3. 3) Introduce computer viruses, defective files or any other software or computer program that may cause damage or unauthorized alterations to the contents or systems accessible through this website.

5. News

The information appearing on the Website is current as of the date of its last update. The Holder reserves the right to update, modify or delete information on the Website.

6. Intellectual Property

All the information contained in the Web Site, as well as its graphic design and the codes used, are protected by copyright or other protection rights included in the Royal Legislative Decree 1/1996, of April 12th, which approves the Revised Text of the Intellectual Property Law. These rights belong exclusively to VIVA AQUA SERVICE SPAIN, S.A. or to its licensors, therefore, it is expressly excluded any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the contents of this site, and in general of any object which according to the legislation in force is protectable by the rules of intellectual property.

All content on the Website and all content available through the Holder’s products and services including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as their selection and arrangement (the “Content”) are the exclusive property of the Holder or its licensors, with all rights reserved.

No part of the Web Site Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, downloaded, extracted, displayed, posted, transmitted or sold in any form or by any means, in whole or in part, without the prior written consent of the Owner. You may not upload or republish Website Content on any Internet, Intranet or Extranet site or integrate the information into any database or compilation. Any other use of the Website Content is strictly prohibited.

The content of this site must not be used for public dissemination or commercial purposes, and must not be modified without the prior written consent of the Owner.

7. Trademarks

All trademarks, logos and anagrams shown in this site are property of VIVA AQUA SERVICE SPAIN, S.A., or of third party companies. It is expressly forbidden to use, without prior consent, any element of this web page which is subject to protection in accordance with the current legislation on industrial property. In particular, trademarks, trade names, business signs, names, logos, slogans or any type of distinctive sign belonging to the Owner may not be used.

8. Privacy Policy

If you want to know our privacy or data protection policy, please read our PRIVACY POLICY carefully.

9. Cookies Policy

If you want to know our Cookies policy, please read carefully our COOKIES POLICY.

10. Hyperlinks

The user who wishes to introduce links from his own web pages to the web page of VIVA AQUA SERVICE SPAIN, S.A. must comply with the conditions detailed below, without the ignorance of these conditions avoiding the responsibilities derived from the Law:

1) The link will only link to the home page or main page but will not be able to reproduce it in any way (in-line links, copy of texts, graphics, etc.).

2) It shall be prohibited in any case, in accordance with the applicable legislation in force at any time, to establish frames of any kind that surround this page or allow the display of the contents through Internet addresses other than those of the same and, in any case, when they are displayed together with content outside it so that:

(I) produces, or may produce, error, confusion or deceit in the users about the true origin of the service or contents; (II) implies an act of unfair comparison or imitation; (III) serves to take advantage of the reputation of the trademark and prestige of VIVA AQUA SERVICE SPAIN, S.A. or (IV) in any other way is forbidden by the legislation in force.

3) No false, inexact or incorrect statement about VIVA AQUA SERVICE SPAIN, S.A., its employees or about the activities it carries out shall be made from the page which introduces the link.

4) In no case, it shall be expressed in the page where the link is located that VIVA AQUA SERVICE SPAIN, S.A. has given its consent for the insertion of the link or that, in any other way, it sponsors, collaborates, verifies or supervises the services of the sender.

5) It is forbidden the use of any denominative, graphic or mixed trademark or any other distinctive of VIVA AQUA SERVICE SPAIN, S.A., inside the web page of the sender, except in the cases allowed by the Law or expressly authorized by VIVA AQUA SERVICE SPAIN, S.A., and provided that in these cases a direct link with the web page of VIVA AQUA SERVICE SPAIN, S.A. is allowed, in the form established in this clause.

6) The page which establishes the link must faithfully comply with the Law and may not under any circumstances provide or link to its own or third party contents which: (i) are unlawful, harmful or contrary to morals and good customs (pornographic, violent, racist, etc.); (ii) induce or may induce in the User the false conception that VIVA AQUA SERVICE SPAIN, S.A., subscribes to, endorses, adheres to or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (iii) are inappropriate or not pertinent to the activity of VIVA AQUA SERVICE SPAIN, S.A., in view of the place, contents and subject matter of the sender’s web page.

In any case, VIVA AQUA SERVICE SPAIN, S.A. reserves the right to prohibit the links to its web page and to demand their removal when they do not comply with the conditions required in this section.

11. Responsibility

The User shall be solely responsible for any infringements that may be incurred or damages that may be caused to third parties by the improper or illegitimate use of the Website.

VIVA AQUA SERVICE SPAIN, S.A. shall not be liable for any possible damages that may derive from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operative functioning of the electronic or computer systems, caused by reasons beyond the company’s control, delays or blockages in the use of such systems caused by deficiencies or overloads of telephone lines, overloads in the Internet system or in other electronic systems.

VIVA AQUA SERVICE SPAIN, S.A. does not guarantee the accuracy and is not responsible for the consequences that could derive from the errors in the contents provided by third parties that could appear in this web page.

Likewise, VIVA AQUA SERVICE SPAIN, S.A. shall not be held responsible for the contents, products or services which may be visualized through electronic links, directly or indirectly, through the web page, except in those cases foreseen in article 17 of the Law 34/2002, of July 12th, of the Information Society and Electronic Commerce Services (LSSI). In case a User considers that there is a linked site with illegal or inappropriate contents, he/she shall inform VIVA AQUA SERVICE SPAIN, S.A., following the procedure established in section 12 of this Legal Notice.

The links do not necessarily represent the existence of a relationship between VIVA AQUA SERVICE SPAIN, S.A. and the individuals and entities which own the pages to which they give access, nor the recommendation, promotion or identification of VIVA AQUA SERVICE SPAIN, S.A.U. with the statements, contents or services provided through them. VIVA AQUA SERVICE SPAIN, S.A. reserves the right to remove unilaterally and at any time the links which appear in its web site.

VIVA AQUA SERVICE SPAIN, S.A. is not aware of the contents and services of the linked sites and, therefore, is not responsible for the damages caused by the illegality, quality, lack of updating, unavailability, error and uselessness of the same, or for any other damage not directly attributable to it.

VIVA AQUA SERVICE SPAIN, S.A. shall not be held responsible for the “cookies” that third parties may install in the hard disk of the user’s computer.

12. Communications

For any communication that may be necessary, please send an e-mail to [email protected] or send a written communication to VIVA AQUA SERVICE SPAIN, S.A., Polígono Industrial El Molí – Carrer del Testar, 8, 46980 Paterna, Valencia, Spain.

13. Jurisdiction and applicable law

The terms and conditions governing this Web Site and all relationships that may arise are safeguarded by Spanish law.

Any dispute that may arise from access to or use of this Web Site shall be subject to the jurisdiction of the Courts and Tribunals of Valencia.

VIVA AQUA SERVICE SPAIN, S.A.U., 2024 ©All rights reserved.

Preguntas frecuentes

Aquaservice is a new convenient and sustainable way to drink water at home or at work. Convenient because we bring the bottles to you and sustainable because with the water dispenser and reusable bottles you do not generate waste. Zero waste.

All 20-liter drums, which hold both soft drinks and mineral water, are made of reusable and recyclable material.

For this reason, we collect the empty containers and, in the production centers of the springs, they are sanitized and bottled again. Thus, when you drink from our dispensers, you enjoy a sustainable way of drinking and care for the planet.

In addition, the water dispensers have double faucet and thermostat, which allows you to regulate the temperature and drink to your liking, without having to take up space in the refrigerator or be aware of boiling water for infusions.

With Aquaservice you will never run out of water because every four weeks we come to your home to deliver the bottles of your plan. For your convenience, you can check your delivery day on the Aquaservice App, from which you can select the units you want the delivery driver to deliver or add products such as coffee or Aquaservice bottles of natural mineral water. If you wish, you can also leave a note for your delivery person.

If you consume the bottles of your plan, before the next delivery, just call us at 963 000 333 or send us an alert through the App, so that we can bring you the bottles you need within 48 hours until your next delivery.

An Aquaservice bottle contains a volume of 20 liters. And this is the general format for both our soft drink and mineral water. With this capacity, you avoid having to change the bottle frequently and can comfortably enjoy our home delivery service.

In addition, to make it easier to grip, Aquaservice canisters have an ergonomic handle and an anti-spill valve so that if you need to remove it from the dispenser when full, not a single drop is lost.

All Aquaservice water dispensers have a thermostat on the back that allows you to vary the coolness to serve the refreshing drink to your liking, whatever the season of the year.

To change the temperature: turn the dispenser to access the rear panel. You will see that the water machine has three positions: “cold”, “colder” and “very cold”.

By moving it to one side or the other, select the position you want. It is very easy.

Put the water dispenser back in its place and… enjoy!

In Aquaservice we are always at your disposal for whatever you need. From our headquarters in Valencia, we provide service throughout Spain. But, in addition, with the App, we are always at your disposal, 24 hours a day, seven days a week (including holidays). You can know your delivery, modify it, change your plan, check your invoices, leave a note to the delivery person…

If you prefer to call us, we will be at your service from Monday to Friday, from 8:30 to 19:30 at the fixed telephone number: 963 000 333.

Our home water dispensers fit in just the space of a 32 cm square tile. With the bottle in place, its height is 137cm. Our recommendation is to install it near an electrical outlet so that, when plugged in, you can enjoy hot and cold water at the same time (if it is turned off, you will drink at room temperature). Most of our customers place the water fountain in the kitchen or living room. It’s up to you. The important thing is that it is in a place within everyone’s reach. If you have little ones at home, we recommend that you leave them a glass nearby. With this trick, hydrating will be almost like a game. They will drink more.

Of course, you can change it at any time and free of charge so that it always adapts to your actual consumption. We know that in summer, for example, people drink more and that during the holiday season, you may even have more guests at home, so if you foresee that your consumption will vary, we recommend that you change your plan from the app.

If you do not wish to modify it, but you want to receive more units, you can also select them from your cell phone. And even if, between deliveries, you have run out of bottles or coffee, let us know and in a maximum of 48 hours, we will bring them to you.

Don’t worry, you can leave the empty bottles at the door and your delivery driver will replace them with the full bottles you need. You can use the customer App to tell him how many bottles you request and even leave a note if you need to, it’s that simple!

Very simple, you can check the day of delivery by opening your application, available for Android and iOs. It is totally free.

However, to let you know, two days before the delivery, you will receive a notification by email and/or sms.