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Cookie Policy

Cookie Policy

The Aquaservice portal, like most websites on the Internet, uses its own and third party cookies. These files record user activity to facilitate more efficient web access to all the services of the same and improve your experience.

These tools are useful for several reasons. From a technical perspective, they allow the pages to work in a more agile and adapted to the preferences of users. Cookies personalize the services of the web and, in this way, facilitate and offer relevant information for each user; based on their own use when visiting us. In addition, they help to improve the services we offer thanks to the statistical information they collect.

Cookies are associated exclusively with an anonymous user and his computer, do not provide or store references that allow storing personal data of the user. Also the user can configure your browser to notify and reject the installation of cookies on your website. Aquaservice also uses Web bugs, tiny and transparent images that are inserted into emails. When they are opened, this image is downloaded along with the content of the email and provides statistical information that helps to obtain indicators such as the opening rate or IP address, in order to be able to analyze the information.

1. TYPES OF COOKIES

What cookies do we use and for what purpose?

Geolocation cookies
These cookies are designed to obtain, completely anonymously, the location of the computer, smartphone, tablet or device used to access the web. In that way, they help us to improve the contents and services offered to users to adapt them to their characteristics such as, for example, the market in which they are located.

Login cookies
These cookies are generated once the user has logged in to the customer area of the Aquaservice website. They are used to display your customer data and to be able to configure the use of Aquaservice services. This functionality can be deleted if the user activates the “disconnect” option, deleting the cookie.

Social Cookies
These cookies are necessary for the correct synchronization with external social networks. Its purpose is to control the interaction with social widgets within the page. When the user registers in a service with credentials from a social network, he/she authorizes the social network to save the cookie keeping his/her identification and thus guaranteeing access to its services until it expires. Cookies may be deleted by the user to revoke access to services through social networks and update the preferences of the specific social network.

Analytical Cookies
As described above, there is a type of cookies that collects anonymous information in order to obtain statistical data and, ultimately, lead to improve the browsing experience of users. For example: time of visit, repeat visit, user recommendations to third parties, etc.. Aquaservice uses Google Analytics to track user interactions on the website. This analytics tool helps websites and application owners understand how their visitors interact with their pages. It collects this information from usage statistics without ever identifying – it is done anonymously – who the visitor is, personally.

Affiliate Cookies and advertising
Aquaservice displays advertising on the websites of its affiliate network and third party sites. This advertising is based on the user’s interests, sometimes also called personalized or targeted ads. Like other Internet advertising networks, Aquaservice uses cookies, web beacons (also called action tags or single-pixel gifs) and other technologies for tracking. These cookies provide information on the impacts of advertisements on both the company’s own website and those of third parties.

Below is a table with the Cookies used on this website, incorporating a criterion of “level of intrusiveness” supported on a scale from 1 to 3, in which:

Level 1: corresponds to Cookies strictly necessary for the provision of the service requested by the user.

Level 2: corresponds to performance cookies (anonymous) necessary for the maintenance of content and navigation, of which it is only necessary to inform about their existence.

Level 3: corresponds to Cookies managed by third parties that allow the tracking of the user through websites of which AQUASERVICE is not the owner. They normally correspond to advertising or analytical Cookies where the user is uniquely and clearly identified.

Own Cookies

ORIGINNAMEPERIODICITY (DAYS)PURPOSELEVEL
Aquaserviceacceptscookie365This technical cookie allows you to know if you have already been shown the cookie policy notice of the Website in order not to show it again.2
Aquaservice.EMCPRIVEE | ASP.NET_SessionIdSession CookieCookies used to maintain the user’s session in the client area.2

Third party cookies

ORIGINNAMEPERIODICITY (DAYS)PURPOSELEVEL
YouTubeYSC | PREF | GPS | VISITOR_INFO1_LIVEFrom 180 to 243Cookies that measure the video reproductions made by the user and record the “Like” or “Share video” events as well as the user’s viewing preferences, geographic location and tracking of videos embedded in the web.3
Google__utmb | __utmc | _utmz | _utma | _gid | _ga | __utmt_UA | 543117-1 | _dc_gtm_UA-543117-1 | _gatFrom 1 to 730We use Google Analytics cookies embedded in our website to collect information about how visitors navigate our website. We use the information to compile reports and help improve the site. The cookies collect information in an anonymous form, including the number of visitors, where they came from and the pages they visited on our website. More info3
Facebook_fbp | fr90Used by Facebook to deliver a range of advertising products, such as real-time offers from third-party advertisers.3
Adnxs.comuuid2 | anj90Contains a randomly generated unique value that allows the Platform to distinguish browsers and devices. This information is used to select ads for delivery by the Platform, and to measure the performance and payout attributes of those ads.
Contains data indicating whether a cookie ID is synchronized with the vendor. ID synchronization allows our to use your data from outside the Platform on the Platform. More info		3
mookie1.comu2 | OT289It records a unique ID that identifies a returning user’s device. The ID is used for targeted advertisements. 3
serving-sys.comu2 | OT289Used to track user purchases to obtain the conversion rate.3
doubleclick.netIDE390Used by Google DoubleClick to record and report on user actions on the website after viewing or clicking on one of the advertiser’s ads for the purpose of measuring the effectiveness of an advertisement and presenting targeted ads to the user.3

2. DISABLE COOKIES

If the user so wishes, it is possible to stop accepting browser Cookies, or to stop accepting Cookies from a particular service. All modern browsers allow you to change the Cookies settings. These settings are usually found in the “Options” or “Preferences” menu of the browser.

The user may, at any time, disable the use of Cookies on this website by using the browser settings, for example:

What happens when I disable Cookies?

Some functionalities and services may be disabled or have a different behavior than expected, such as, for example, remaining identified, keeping purchases in the “shopping cart” in an e-commerce service or receiving information directed to your location, among others.

If you disable the use of Cookies on this website it is likely that you will no longer be able to access certain areas of the site or that your browsing experience on the site will be significantly degraded.

3. UPDATES AND CHANGES TO THE PRIVACY AND COOKIE POLICY:

The personal data provided will be retained for the appropriate period of time to comply with legal obligations, as long as you do not object to the processing or revoke your consent.

4. ACCURACY OF DATA

The Cookies Policy may be modified according to legislative and regulatory requirements in order to adapt to the legal guidelines issued by the Spanish Data Protection Agency. At the time of relevant changes in this policy, it will be made public through the website to users or communicated by email to registered users.

5. SIGNED CONSENT

Your use of this website implies that you give your express and unequivocal consent to the use of cookies, under the terms and conditions set forth in this Cookies Policy, without prejudice to the measures of deactivation and elimination of cookies that you may adopt.

VIVA AQUA SERVICE SPAIN, S.A.U., 2024 ©All rights reserved.

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Preguntas frecuentes

Aquaservice is a new convenient and sustainable way to drink water at home or at work. Convenient because we bring the bottles to you and sustainable because with the water dispenser and reusable bottles you do not generate waste. Zero waste.

All 20-liter drums, which hold both soft drinks and mineral water, are made of reusable and recyclable material.

For this reason, we collect the empty containers and, in the production centers of the springs, they are sanitized and bottled again. Thus, when you drink from our dispensers, you enjoy a sustainable way of drinking and care for the planet.

In addition, the water dispensers have double faucet and thermostat, which allows you to regulate the temperature and drink to your liking, without having to take up space in the refrigerator or be aware of boiling water for infusions.

With Aquaservice you will never run out of water because every four weeks we come to your home to deliver the bottles of your plan. For your convenience, you can check your delivery day on the Aquaservice App, from which you can select the units you want the delivery driver to deliver or add products such as coffee or Aquaservice bottles of natural mineral water. If you wish, you can also leave a note for your delivery person.

If you consume the bottles of your plan, before the next delivery, just call us at 963 000 333 or send us an alert through the App, so that we can bring you the bottles you need within 48 hours until your next delivery.

An Aquaservice bottle contains a volume of 20 liters. And this is the general format for both our soft drink and mineral water. With this capacity, you avoid having to change the bottle frequently and can comfortably enjoy our home delivery service.

In addition, to make it easier to grip, Aquaservice canisters have an ergonomic handle and an anti-spill valve so that if you need to remove it from the dispenser when full, not a single drop is lost.

All Aquaservice water dispensers have a thermostat on the back that allows you to vary the coolness to serve the refreshing drink to your liking, whatever the season of the year.

To change the temperature: turn the dispenser to access the rear panel. You will see that the water machine has three positions: “cold”, “colder” and “very cold”.

By moving it to one side or the other, select the position you want. It is very easy.

Put the water dispenser back in its place and… enjoy!

In Aquaservice we are always at your disposal for whatever you need. From our headquarters in Valencia, we provide service throughout Spain. But, in addition, with the App, we are always at your disposal, 24 hours a day, seven days a week (including holidays). You can know your delivery, modify it, change your plan, check your invoices, leave a note to the delivery person…

If you prefer to call us, we will be at your service from Monday to Friday, from 8:30 to 19:30 at the fixed telephone number: 963 000 333.

Our home water dispensers fit in just the space of a 32 cm square tile. With the bottle in place, its height is 137cm. Our recommendation is to install it near an electrical outlet so that, when plugged in, you can enjoy hot and cold water at the same time (if it is turned off, you will drink at room temperature). Most of our customers place the water fountain in the kitchen or living room. It’s up to you. The important thing is that it is in a place within everyone’s reach. If you have little ones at home, we recommend that you leave them a glass nearby. With this trick, hydrating will be almost like a game. They will drink more.

Of course, you can change it at any time and free of charge so that it always adapts to your actual consumption. We know that in summer, for example, people drink more and that during the holiday season, you may even have more guests at home, so if you foresee that your consumption will vary, we recommend that you change your plan from the app.

If you do not wish to modify it, but you want to receive more units, you can also select them from your cell phone. And even if, between deliveries, you have run out of bottles or coffee, let us know and in a maximum of 48 hours, we will bring them to you.

Don’t worry, you can leave the empty bottles at the door and your delivery driver will replace them with the full bottles you need. You can use the customer App to tell him how many bottles you request and even leave a note if you need to, it’s that simple!

Very simple, you can check the day of delivery by opening your application, available for Android and iOs. It is totally free.

However, to let you know, two days before the delivery, you will receive a notification by email and/or sms.