VIVA AQUA SERVICE SPAIN, S.A. is especially concerned about the protection of personal data of the Users of the services of our web site. Therefore, by means of the present Data Protection Policy, VIVA AQUA SERVICE SPAIN, S.A. informs the USERS of the web site, and of the pages hosted in it(www.aquaservice.com), about the uses to which the personal data collected are submitted in order to allow them to decide, freely and voluntarily, if they wish to provide the requested information.
VIVA AQUA SERVICE SPAIN, S.A. reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector or interests of the entity. Any modification in the same shall be announced with due notice, so that the user is fully aware of its contents.

  1. Data Controller

The person responsible for the processing of personal data is:

VIVA AQUA SERVICE SPAIN, S.A. with registered office, for these purposes, at Polígono Industrial El Molí, Carrer del Testar 8, 46980 Paterna, Valencia Telephone: (+34) 961415500 and e-mail: [email protected].

  1. Use and purpose of the data obtained

The data we request in the different forms on our website are adequate, relevant and strictly necessary for the purpose of responding to your request for information about our services and to manage the hiring of the same and, in any case, the user is obliged to provide them.
The mandatory data are specified in the form itself and your refusal to provide them will mean that we will not be able to process your request. You also assure us that all data provided are true, truthful and relevant to the purpose for which we request them and that you are not registered in any Robinson file or any other similar list of exclusion of advertising mailings.

  1. Conservation period

The personal data provided will be kept for the corresponding period of time to comply with legal obligations, as long as you do not object to the processing or revoke your consent.

  1. Legitimation

VIVA AQUA SERVICE SPAIN, S.A. is entitled to the processing of personal data, based on the consent given by the interested party through the acceptance of the box on the form, where he/she consents to the sending of information about our services that may be of interest to him/her; as stated in article 6.1. a) of the General Regulation on the Protection of Personal Data.

  1. Data accuracy

It is important, so that personal data can be kept up to date, that the USER informs Aquaservice whenever there is a change in them, as well as to inform us if, after the collection of your data, you decide to register in a Robinson file or similar list of exclusion of advertising mailings. Otherwise, we will not be responsible for the veracity of such data or for the sending of commercial information. The company will consider that if you do not expressly cancel your personal data from our files, you are still interested in continuing to be included in them until the Responsible considers it appropriate and as long as it is appropriate for the purpose for which they were obtained.

  1. Addressees

Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfillment of the purpose/s expressed, in the cases provided by law.

  1. Rights of interested parties

The data subject of the personal data may always exercise the rights to which he/she is entitled, in accordance with the General Data Protection Regulation, which are:
Right to request access to personal data relating to the data subject.
Right to request rectification or deletion
Right to request the restriction of its processing
Right to object to processing
Right to data portability
The interested party may exercise such rights by means of a request accompanied by a photocopy of his/her National Identity Card, and in which he/she shall specify which of these he/she is requesting to be satisfied, sent to the following address: VIVA AQUA SERVICE SPAIN, S.A, registered office for these purposes at Polígono Industrial El Molí Carrer del Testar 8, 46980 Paterna, Valencia, Spain or at the following email address: [email protected]
In case you consider that your right to the protection of personal data has been violated, you may file a claim before the Spanish Data Protection Agency (www.aepd.es).

  1. Safety measures

Finally, it is hereby informed that VIVA AQUA SERVICE SPAIN, S.A , shall adopt in its information system the appropriate technical and organizational measures, complying with the principle of proactive responsibility in order to guarantee the security and confidentiality of the stored data; thus avoiding their alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment; as well as risks of variable probability and severity associated with each one of them.
If you have any questions about this Privacy Policy, please contact us by email at [email protected]


VIVA AQUA SERVICE SPAIN, S.A , 2024 ©All rights reserved.

Aquaservice Privacy Policy

Aquaservice Privacy Policy

VIVA AQUA SERVICE SPAIN, S.A. is especially concerned about the protection of personal data of the Users of the services of our web site. Therefore, by means of the present Data Protection Policy, VIVA AQUA SERVICE SPAIN, S.A. informs the USERS of the web site, and of the pages hosted in it(www.aquaservice.com), about the uses to which the personal data collected are submitted in order to allow them to decide, freely and voluntarily, if they wish to provide the requested information.
VIVA AQUA SERVICE SPAIN, S.A. reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector or interests of the entity. Any modification in the same shall be announced with due notice, so that the user is fully aware of its contents.

  1. Data Controller

The person responsible for the processing of personal data is:

VIVA AQUA SERVICE SPAIN, S.A. with registered office, for these purposes, at Polígono Industrial El Molí, Carrer del Testar 8, 46980 Paterna, Valencia Telephone: (+34) 961415500 and e-mail: [email protected].

  1. Use and purpose of the data obtained

The data we request in the different forms on our website are adequate, relevant and strictly necessary for the purpose of responding to your request for information about our services and to manage the hiring of the same and, in any case, the user is obliged to provide them.
The mandatory data are specified in the form itself and your refusal to provide them will mean that we will not be able to process your request. You also assure us that all data provided are true, truthful and relevant to the purpose for which we request them and that you are not registered in any Robinson file or any other similar list of exclusion of advertising mailings.

  1. Conservation period

The personal data provided will be kept for the corresponding period of time to comply with legal obligations, as long as you do not object to the processing or revoke your consent.

  1. Legitimation

VIVA AQUA SERVICE SPAIN, S.A. is entitled to the processing of personal data, based on the consent given by the interested party through the acceptance of the box on the form, where he/she consents to the sending of information about our services that may be of interest to him/her; as stated in article 6.1. a) of the General Regulation on the Protection of Personal Data.

  1. Data accuracy

It is important, so that personal data can be kept up to date, that the USER informs Aquaservice whenever there is a change in them, as well as to inform us if, after the collection of your data, you decide to register in a Robinson file or similar list of exclusion of advertising mailings. Otherwise, we will not be responsible for the veracity of such data or for the sending of commercial information. The company will consider that if you do not expressly cancel your personal data from our files, you are still interested in continuing to be included in them until the Responsible considers it appropriate and as long as it is appropriate for the purpose for which they were obtained.

  1. Addressees

Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfillment of the purpose/s expressed, in the cases provided by law.

  1. Rights of interested parties

The data subject of the personal data may always exercise the rights to which he/she is entitled, in accordance with the General Data Protection Regulation, which are:
Right to request access to personal data relating to the data subject.
Right to request rectification or deletion
Right to request the restriction of its processing
Right to object to processing
Right to data portability
The interested party may exercise such rights by means of a request accompanied by a photocopy of his/her National Identity Card, and in which he/she shall specify which of these he/she is requesting to be satisfied, sent to the following address: VIVA AQUA SERVICE SPAIN, S.A, registered office for these purposes at Polígono Industrial El Molí Carrer del Testar 8, 46980 Paterna, Valencia, Spain or at the following email address: [email protected]
In case you consider that your right to the protection of personal data has been violated, you may file a claim before the Spanish Data Protection Agency (www.aepd.es).

  1. Safety measures

Finally, it is hereby informed that VIVA AQUA SERVICE SPAIN, S.A , shall adopt in its information system the appropriate technical and organizational measures, complying with the principle of proactive responsibility in order to guarantee the security and confidentiality of the stored data; thus avoiding their alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment; as well as risks of variable probability and severity associated with each one of them.
If you have any questions about this Privacy Policy, please contact us by email at [email protected]


VIVA AQUA SERVICE SPAIN, S.A , 2024 ©All rights reserved.

Preguntas frecuentes

Aquaservice is a new convenient and sustainable way to drink water at home or at work. Convenient because we bring the bottles to you and sustainable because with the water dispenser and reusable bottles you do not generate waste. Zero waste.

All 20-liter drums, which hold both soft drinks and mineral water, are made of reusable and recyclable material.

For this reason, we collect the empty containers and, in the production centers of the springs, they are sanitized and bottled again. Thus, when you drink from our dispensers, you enjoy a sustainable way of drinking and care for the planet.

In addition, the water dispensers have double faucet and thermostat, which allows you to regulate the temperature and drink to your liking, without having to take up space in the refrigerator or be aware of boiling water for infusions.

With Aquaservice you will never run out of water because every four weeks we come to your home to deliver the bottles of your plan. For your convenience, you can check your delivery day on the Aquaservice App, from which you can select the units you want the delivery driver to deliver or add products such as coffee or Aquaservice bottles of natural mineral water. If you wish, you can also leave a note for your delivery person.

If you consume the bottles of your plan, before the next delivery, just call us at 963 000 333 or send us an alert through the App, so that we can bring you the bottles you need within 48 hours until your next delivery.

An Aquaservice bottle contains a volume of 20 liters. And this is the general format for both our soft drink and mineral water. With this capacity, you avoid having to change the bottle frequently and can comfortably enjoy our home delivery service.

In addition, to make it easier to grip, Aquaservice canisters have an ergonomic handle and an anti-spill valve so that if you need to remove it from the dispenser when full, not a single drop is lost.

All Aquaservice water dispensers have a thermostat on the back that allows you to vary the coolness to serve the refreshing drink to your liking, whatever the season of the year.

To change the temperature: turn the dispenser to access the rear panel. You will see that the water machine has three positions: “cold”, “colder” and “very cold”.

By moving it to one side or the other, select the position you want. It is very easy.

Put the water dispenser back in its place and… enjoy!

In Aquaservice we are always at your disposal for whatever you need. From our headquarters in Valencia, we provide service throughout Spain. But, in addition, with the App, we are always at your disposal, 24 hours a day, seven days a week (including holidays). You can know your delivery, modify it, change your plan, check your invoices, leave a note to the delivery person…

If you prefer to call us, we will be at your service from Monday to Friday, from 8:30 to 19:30 at the fixed telephone number: 963 000 333.

Our home water dispensers fit in just the space of a 32 cm square tile. With the bottle in place, its height is 137cm. Our recommendation is to install it near an electrical outlet so that, when plugged in, you can enjoy hot and cold water at the same time (if it is turned off, you will drink at room temperature). Most of our customers place the water fountain in the kitchen or living room. It’s up to you. The important thing is that it is in a place within everyone’s reach. If you have little ones at home, we recommend that you leave them a glass nearby. With this trick, hydrating will be almost like a game. They will drink more.

Of course, you can change it at any time and free of charge so that it always adapts to your actual consumption. We know that in summer, for example, people drink more and that during the holiday season, you may even have more guests at home, so if you foresee that your consumption will vary, we recommend that you change your plan from the app.

If you do not wish to modify it, but you want to receive more units, you can also select them from your cell phone. And even if, between deliveries, you have run out of bottles or coffee, let us know and in a maximum of 48 hours, we will bring them to you.

Don’t worry, you can leave the empty bottles at the door and your delivery driver will replace them with the full bottles you need. You can use the customer App to tell him how many bottles you request and even leave a note if you need to, it’s that simple!

Very simple, you can check the day of delivery by opening your application, available for Android and iOs. It is totally free.

However, to let you know, two days before the delivery, you will receive a notification by email and/or sms.